Frequently Asked Questions

Brief answers on buying, paying, delivery, fit, order problems and looking after your pieces. Missing a question? Email it to us.

The shop

I bought from a website at 9sixteenapparel.com before 2026. Can you help with that order?

Unfortunately not. The current owner acquired only the domain name in 2026 and started this store from nothing. We are not connected with the business that used the address earlier, even though it sold under the same or a similar name. Its orders and accounts are invisible to us, its gift cards and credit are not valid here, and its returns or refunds are outside our control. Anyone who paid that business should raise it with their bank, card issuer or PayPal.

Is there a phone number or a store to visit?

No. Help is email-based, and there is no public location, which also means every reply is a written one.

Do you hold stock?

No. Each item is made by our print partner once the order is paid; see the About page for the steps.

Can you print my own artwork or a bulk order?

We sell our own catalog only and do not print artwork supplied by customers.

Ordering and payment

What payment methods are accepted?

PayPal handles checkout: pay with your PayPal account, or pick the card option in PayPal’s guest checkout without signing in. Pay Later appears at PayPal’s sole discretion. Prices and charges are in USD. The Payment Methods page has the rest.

Is sales tax added?

Only to taxable orders, and it shows as its own line at checkout. International parcels may also attract duties or import taxes, paid by the recipient on delivery.

Delivery

How long until it arrives?

Production time plus carrier transit. Both figures, for domestic and international addresses, are on our Shipping Policy page, and every product page shows an estimated date range.

How much is shipping?

Per-item rates are on the Shipping Policy page, and the cart shows the exact charge before payment.

Will I get tracking?

Yes, for every order. Once production releases the parcel, its number reaches you by email, and the Track Order page shows it too.

Sizing

Which size should I order?

Measurements differ by style, so use the chart for the specific product. Figures are taken with the garment flat and given in inches and centimeters. Hold them against a similar piece you own that fits well; torn between two? Size up for more ease. Open the size charts

Problems and refunds

My item arrived damaged or incorrect.

Inside 30 days of delivery, send [email protected] a picture plus the order number. Once approved, you choose a replacement or a refund to the original payment method, issued within 5–10 business days. Read the Return & Refunds Policy for the details.

It fits badly. Can I return it?

Since every piece is printed to order, we cannot accept returns for fit or a change of heart. Not sure about a size? Ask us before you buy.

I have paid already. Can I still edit the order?

Most likely, as long as your email arrives within 6 hours and the item is not yet printed. Cancellation & Modification Policy

Care

How should printed garments be washed?

Reverse the garment, then a cold wash with like shades, minus bleach. Hang it, or dry on low heat, and keep irons off the printed area. Wipe caps with a damp cloth. Mugs and tumblers have care notes on their product pages.

Anything else

Email [email protected]. Support hours are Monday to Friday, 8:30 AM–4:30 PM Pacific Time, and we reply within one business day.

Last updated: November 3, 2026