Contact

All 9Sixteen Apparel support runs through email, so every answer reaches you in writing. Below: where to write, when we are in, and what to include.

Where and when

Email
[email protected]
Support hours
Monday to Friday, 8:30 AM–4:30 PM Pacific Time. Saturdays, Sundays and U.S. federal holidays: inbox paused until the next workday.
Reply time
within one business day
Phone
We do not run a phone line. Every request is handled over email.

Business details

Business details9Sixteen Apparel
Email: [email protected]
Support hours: Monday to Friday, 8:30 AM–4:30 PM Pacific Time
Saturdays, Sundays and U.S. federal holidays: inbox paused until the next workday

This is an online-only store with no premises for drop-offs, pickups or visits. Please do not post anything back to us unprompted; every replacement or return begins with your email and our written reply, which explains the next step. Orders made with a different business that used this web address before 2026 are outside our records and we cannot access them.

Topics we handle

  • Size or style advice ahead of checkout
  • Whether an order can make a specific date
  • Edits or cancellation during the 6-hour window after payment
  • Tracking that has stalled or a parcel that is running behind
  • Items that arrived damaged, defective, misprinted or incorrect
  • Declined payments, charges you do not recognize, and refunds
  • Copyright complaints (handled through our DMCA Reports process)

Writing about something you already bought? Lead with the order number. For anything broken or wrong, attach a photo to that first email so we can act without a second round. Quick checks first? Our FAQ, shipping, refund and tracking pages cover a lot of ground.

Message form

Submissions land in the same inbox as our support address, and the reply goes within one business day to the email you enter.

    Last updated: November 3, 2026