Cancellation & Modification Policy

Until it reaches the printer, your order can still be edited or withdrawn. Below are the allowed edits, the deadline and the details we need.

Editing an order

What can be edited

• Garment style, size or color
• A swap to another design with an identical price
• Where the parcel should be delivered

Conditions

• Deadline: the request has to land in our inbox inside 6 hours of paying, and ahead of printing.
• Past the deadline: printed items cannot be altered, and parcels already shipped cannot be redirected.
• Price differences: if an edit changes the total, we email the new amount and pause the order until you confirm.

Withdrawing an order

A cancellation made inside the 6-hour window, before printing, is refunded in full to your original payment method within 5–10 business days. Once printing starts, an order can no longer be cancelled; if that printed order later arrives damaged, defective or incorrect, the Return & Refunds Policy applies.

Reason for the time limit

Shortly after payment, an order joins the print queue. A finished piece carries the design and size you selected, and has no other home, which is why edits stop once printing starts.

Sending the request

Email [email protected] with the subject “Edit order” or “Cancel order” and include:

• Order number
• Name exactly as entered at checkout
• The edit you need, or simply “cancel”

We confirm in writing what was done. No reply within one business day? Check your spam folder, then send the request again.

Business details

Last updated: November 3, 2026