Track Your Order
Look up an order with its number and checkout email to see where it stands, from printing to the carrier to your address.
Where to find the order number
- Confirmation email: the number sits near the top.
- Account: if you registered, open My Account › Orders.
Enter the order number below along with the email address used at checkout.
Look it up
Status labels explained
| Status | Meaning |
|---|---|
| Pending payment | We have the order, but the payment is not finished. |
| Processing | Paid for; printing or packing is under way. |
| On hold | A detail needs confirming, most often the address or the payment; expect an email from us. |
| Completed | Made and with the carrier. Your shipping email holds the tracking link. |
| Cancelled | Stopped before printing, and any payment refunded in full. |
| Refunded | We have returned the payment to its source. |
| Failed | Payment was unsuccessful and production never started. Feel free to order again. |
Timing of each stage
Production and transit times share one table on our Shipping Policy page.
Tracking not updating?
A new tracking number may show no events until the carrier scans the parcel; the Shipping Policy gives the typical lag. If nothing appears after that, email [email protected] with the order number and we will follow up with the carrier.
Lost or damaged parcels
Get in touch if tracking freezes, shows delivered when nothing arrived, or the item came damaged. You have 30 days after delivery to report it; a no-show parcel gets 30 days once its estimated window ends. Attach a photo of any damage. Lost-parcel claims with the carrier are opened by us; after the carrier confirms the loss, the choice of a new item or full refund is yours. The Return & Refunds Policy lists every condition.
Other questions
Email [email protected] and expect a reply within one business day.
Last updated: November 3, 2026